Privacy Policy

Your Privacy Matters

At CountyWorks Lorain Concrete, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

We collect information that you provide directly to us when requesting a quote or service. This typically includes:

• Your name and contact information (phone number, email address)
• Your property address where work will be performed
• Details about the concrete services you need
• Photos or documents you share with us about your project
• Payment information when you hire us for a project

How We Use Your Information

We use the information you provide to deliver our services effectively. Here is how we use your data:

• To provide you with accurate project estimates and quotes
• To schedule and complete your concrete work
• To communicate with you about your project status
• To process payments and maintain records
• To send you updates about our services (only if you opt in)
• To improve our services and customer experience

Information Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information only in these limited circumstances:

• With suppliers when ordering materials for your specific project
• With insurance companies if required for claims or coverage verification
• With legal authorities if required by law
• With payment processors to complete transactions (they have their own privacy policies)

Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, or destruction. This includes secure storage of physical documents and electronic data protection measures. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

How Long We Keep Your Information

We keep your information for as long as necessary to provide our services and meet legal requirements. Project records are typically maintained for at least seven years for warranty and tax purposes. Contact information is kept until you ask us to remove it.

Your Rights and Choices

You have rights regarding your personal information:

• You can request to see what information we have about you
• You can ask us to correct any inaccurate information
• You can request that we delete your information (subject to legal requirements)
• You can opt out of marketing communications at any time
• You can ask questions about how we handle your data

Cookies and Website Data

Our website may use cookies to improve your experience. Cookies are small files stored on your device that help us understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect some website features but will not prevent you from contacting us or requesting services.

Third-Party Links

Our website may contain links to other websites, such as our suppliers or industry organizations. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always show the date of last revision at the top of this page. Continued use of our services after changes means you accept the updated policy.